Creating Cultures of Service Excellence


This program takes 30 years of five-star luxury service experience in some of the world’s finest hotels and distills it into a systematic approach that can be woven into the fabric of any company in the service industry.

10 customized phases of a planned program for business and hospitality that creates long term, significant and sustainable improvements in your service culture resulting in measurable advances in customer service levels, both internally and externally.

Luxury Service for Everyone

Almost instant improvements:

  • Lasting change
  • Improved Accountability
  • Colleague Empowerment
  • Unique Service Delivery Moments
  • Morale improvement
  • Team building
  • Timeline based phases
  • Easy to follow and implement
  • Top down and bottom up feedback
  • Fully supported over 12 months

Service Cultures

Designed for:

  • Any business in the service industry
  • Reservations Call Centers
  • Customer and Client Care
  • Online care and follow up
  • Phone care and follow up
  • In person care and follow up
  • And more . .
We often work with a central group of leaders or a committed leader who represents your team and who holds responsibility for implementation.

We lead you through 10 phases of a proven planned program designed to create long term, significant and sustainable improvements in your service culture. Your results are measurable advances in customer service levels, both internally and externally, leading to higher employee satisfaction and improved financial results.

The fast track program provides results quickly with a simple structured approach so that you are fully supported for 12 to 24 months to ensure your progress “sticks”. Timelines are mutually agreed and attainable based on your predicted time, commitment and ability to work on each of the phases. Delivery is at a venue of your choice.

What can we help you achieve?

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Design by The Tiburon Design Company